Avon Products Essay

After five straights years of ten percent plus growth and twenty-five percent operating profit growth under CEO Andrea Jung, the company suddenly began losing profits. One of the main reasons of this lost was the fast growth of Avon that couldn’t be supported by its employees. As with many growing organizations the structure, people and processes that were right for a $5 billion company were not necessarily a good fit for a ten billion dollar company (Goldsmith & Carter, 2010, p. 2). There were weaknesses that hurt the effectiveness of the employees at the talent management practices. Decisions on talent movement, promotions, and other key talent activities were often influenced as much by individual knowledge and emotion as by objective facts. Neither managers nor Associates have any idea about how the talent practices work. Even the HR department wasn’t sufficient to answer basic questions that might be asked by managers like â€Å"What will happen to me if I don’t do this? † (Goldsmith & Carter, 2010). Thus, changing at the talent management practices was a necessity for the company in order to increase the operation profits. The change theory typified in Avon Products case study is the 360 degree assessment process along with performance management and succession planning this would deliver the expected results if they were consistently and flawlessly executed. They used this method to build talent practices that were easy to implement. The proposed talent management model was integrated business and human resources strategy, talent management processes, organizational culture, provides a systemic approach, and results in having talented leaders and individuals available to accomplish the mission of the organization. One of the most simple and powerful changes was to bring transparency to every talent practice. Avon’s 360 degree assessment process was hardly a model of transparency when the turnaround began. The new team leader requested copies of each VP’s 360 degree assessment due to understand common behavioral strengths and weaknesses. A new, much simpler 360 was designed and implemented that explicitly stated that proper managerial and leadership behaviors were critical for a leader’s success at Avon. Helping to make the transition to transparency easier, the new 360 assessments and report differed from typical tools that rate the participants on proficiency in various areas. The type of evaluation information that was collected was from complex to simple, from egalitarian to differentiated, from episodic to disciplined, from meaningless to consequential, from opaque to transparent, from emotional to factual and from meaningless to consequential. Leaders know what is required to be successful, how to measure the situation, how HR and management can assist them, and the consequences of higher and lower performance. They know their performance rating, their potential ratings and how they can change each of those. They actively differentiated levels of Avon talent and provided each level with the appropriate experience. Their highest potential leaders understand how management feels about them, and they see a commensurate investment. Their lower performing leaders get the attention they need (Silzer & Dowell, 2010). Managers do the right thing for their associates both because the barriers have been lower than what they previously built and because management helped them with value added tools and information. Processes began to happen on schedule and consistently around the world. Talent decisions are made with an additional layer of qualitative and quantitative information drawn from across many different leader experiences. Leaders know that they must build talent the Avon way for both their short and long term success. When the turnaround began, no global process for understanding or acting on associate engagement issues existed. Select regions or department made efforts of varying effectiveness, but there was no integrated focus on consistent measurement and improvement of engagement (Silzer & Dowell 2010). In designing the engagement process, management applied the same three questions: the business benefit, the simple path, to adding additional value. Management accepted the substantial research that showed a correlation, and some causation between increasing engagement and increasing various business metrics. There were two goals established around simplicity. One goal was to understand as much of what drove engagement as possible, while asking the least number of questions. The second goals were to write the questions as simple as possible, so that if managers needed to improve the score on a question, their options for action would be relatively obvious. Management was confident that if managers took the right actions to improve their engagement results, not only would the next year’s scores increase, but the business would benefit from the incremental improvement. The challenge was to determine and imply communicate to the managers what the right actions were. Management with the assistance of a research team developed a statistical equation model that would become the engine to produce the answers. The statistical equation model allowed them to understand the power of each engagement dimension, for example, immediate manager, empowerment, senior management, to increase engagement, and to express that power in an easy to understand statement (Goldsmith & Carter, 2010). Avon’s mission is focused on six core aspirations the company continually strives to achieve. They are leader in global beauty, building a unique portfolio of beauty and related brands, striving to surpass competitors in quality, innovation, and value, and elevating Avon’s image to become the world’s trusted beauty company. Empower their employees to achieve economic independence by offering a superior earning opportunity as well as recognition, service and support, making it easy and rewarding to be affiliated with Avon. Deliver superior returns to shareholders by pursuing new growth opportunities while maintaining a commitment to be a responsible, ethical company and a global corporate citizen that is held as a model of success (Avon Products Inc. , 2012). Avon Products Inc. is the world largest direct seller right now. The changes in 2006 set the stage for renewed growth by enabling them to be faster and nimbler, but since then the business has grown significantly and become increasingly complex.

Market Research on Havells India Ltd, Bangalore

A Report on Organization Study at HAVELLS INDIA LTD Submitted in Partial Fulfillment of the Requirements of Bangalore University for the Award of the Degree of MASTER OF BUSINESS ADMINISTRATION By SACHIN MANJALEKAR REG NO: 10SKCMA053 Under the Guidance of Prof Acharya Institute of Management & Sciences 1st Cross, 1st Stage, Peenya Industrial Area Bangalore – 560 058 2010 – 2012 DECLARATION I, Sachin Manjalekar, hereby declare that this the organization Study Report titled, MAREKT ANALYSIS ON PURCHASING PATTERN OF DEALERS ON HAVELLS PRODUCTS is based on the organization study by me under the guidance of Prof This report has not been submitted earlier for the award of any other degree / diploma by Bangalore University or any other University. Place: Bangalore Date: Sachin Manjalekar CERTIFICATE FROM THE GUIDE Certified that this Organization Study Report titled MARKET ANALYSIS ONPURCHASING PATTERN OF DEALERS ON HAVELLS PRODUCTS is Based on an original organization study conducted by SACHIN MANJALEKAR Of III Semester MBA under my guidance. This report has not formed the basis for the award of any other degree / Diploma by Bangalore University or any other University. Place: Bangalore Prof Shweta . M Date: Professor – MBA Acharya Institute of Management and Sciences 1st Cross, Peenya I stage, Bangalore – 560058 CERTIFICATE Certified that this Organization Study Report titled MARKET ANALYSIS ON PURCHASING PATTERN OF DEALERS ON HAVELLS PRODUCT’S is based On the study conducted by SACHIN MANJALEKAR of III Semester MBA under the guidance of Prof. This report is based on the original study undergone and has not formed the basis for the award of any other degree/diploma by Bangalore University or any other University. Prof Shweta. M Dr. Kerron. G. Reddy Professor – MBA CEO and Principal Place: Bangalore Place: Bangalore Date: Date: Acknowledgement The toughest of endeavors in the world is not possible without the support of a helping hand which guides and motivates a person to take on any challenge head on. Inputs from such helping hands are always like very essential because more often or not certain mistakes which go unnoticed from our eyes. I am thankful to Dr. Kerron G Reddy, Principal and CEO of Acharya Institute of Management and Sciences, who had provided all the required facilities to carry out the dissertation project work and nurturing my skills to execute the requirements. I am heartily thankful to my guide Prof , Acharya Institute of Management and Sciences, whose encouragement, guidance and support from the initial to the final level enabled me to develop an understanding of the subject. I offer my regards and blessings to all my Professors of AIMS who supported me in any respect during the completion of the dissertation project. Last but not the least I thank my dear parents, teachers and friends who have been source of support, strength, inspiration and encouragement for whatever I am today. CHAPTER CONTENTS Page No. CHAPTER 1 Profiles Opening lines 1. 1Introduction 1. 2Industry Profile 1. 3Company profile 1. 4Products Profile 1. 5Competitors Profile CHAPTER 2Organization Structure CHAPTER 3Functional Departments Opening lines 3. 1 3. 2 3. 3†¦Ã¢â‚¬ ¦. CHATPER 4SWOT Analysis CHAPTER 5Ethical / Best Practices / Policies in the organisation CHAPTER 6 Findings, Suggestions & Conclusion Bibliography & Annexure Special Task †¢Introduction †¢Statement of problem †¢objectives †¢Research Methodology †¢Analysis & Interpretation of data INTRODUCTION Industry which I have taken to do my summer internship is an Electrical industry, were their products are sold to both customers and Industrial customer segment. Products like Switchgears, Motors, Fans and wires etc†¦In this internship I have choose to do Market Analysis of on purchasing patterns of Havells products . I conducted my market research on Electrical dealers at Chikpet ,Balepet , I V K Iyengar Road of Bangalore. This Report gives the detail of purchasing pattern of 30 dealers, where they sell various different company products other than Havells like Anchor, Philips, Crompton Greaves, Polycab etc. I have mainly focused my market research on Havells products and dealers who purchase Havells products. 1 . 2 INDUSTRY PROFILE The Indian Electrical/Electronics Industry is slowly emerging like every other industry sector in India. Over the past fifty years there was no exposure to global players and competition, with the result that the Industry grew up in a sheltered environment, dependent on the Government for everything, from licenses to protection to tariffs. Each one of these interventions was aimed at securing protection for oneself and ensuring growth of one’s own organization at the cost of industry and the nation at large. Lack of global competition encouraged a â€Å"cost plus† approach, where every conceivable cost increase was passed on to the customer. There was thus no motivation to reduce costs. With deli censing, decontrol and deregulation, Indian Industry has suddenly been exposed to global competition. Since last decade, India has witnessed what global players have achieved and what they are capable of achieving. We are becoming aware of competition on our turf. In this scenario, every company complains of increased competition, lower order books and shrinking margins. The Indian Electrical/Electronics Industry is of course further besieged by the fact that there is a dearth of business on account of lack of investment in the power infrastructure. Many organizations in this industry are looking overseas to develop the export markets owing to reduced demand at home. At the outset, it must be stated that the reduced domestic demand is at best a temporary phenomenon. The power sector in India is bound to grow and this will undoubtedly boost demand from the Utilities, quite apart from the industrial demand which will continue to grow with increased industrial output. The poor financial health of the SEBs is however a damper that cannot be wished away in the short term. This will continue to plague corporates in the Electrical Industry, until the SEB restructuring and unbundling brings a turnaround in the medium term. Factors Governing the Growth of Indian Electrical Industry Every industry thrives on some supporting factors. In this connection, there are few factors governing the growth of electrical and electronics industry: †¢Research & development played an important role to the increased productivity and higher-value added electrical and electronics products. †¢Foreign investments accelerated growth in production and export as well. To expand their business, foreign companies have done huge investment which lead developing countries in establishing production units. Global industries like Medical, Telecommunications, Industrial & Automotive industries have been cordially supported by electrical & electronics industry. †¢Increase in income changed living standards of the common mass. As a result, it increased the demand of electronics especially consumer electronics products globally. †¢Electric & Electrical industry is highly fragmented which comprises of many small and me dium size enterprises resulting into a huge industry. †¢Asia Pacific region is emerging as the most spinning place for the consumer electronics industry, as the markets remain still unbroached. Innovation has played importantly in this industry. It led to a consistent demand for newer and faster products and applications. Future Prospects of Indian Electrical Industry The domestic market in India is itself large, and one must firstly satisfy this market with products that meet international quality standards. With increasing globalisation, every international player is now operating in India, providing goods and services complying with international quality. Once we deliver high quality products and services within the domestic market, accessing the international market for exports should not pose a serious challenge. The Electrical/Electronics Industry in India is growing to its full potential in the coming years and no doubt that India will soon come to be recognized for quality products and services which in turn, will bring this industry to a position of true leadership. Indian electrical industry has grown because of government's thrust on it and also due to overall economic growth. It has also reached a stage where the industry has demonstrated its capabilities. The industry has seen a growth of 20% and should continue at the same level for the next few years. 1. 3 COMPANY PROFILE Havell’s India Limited was established in 1958 and is a part of the QRG group. It is one of the India’s largest electrical and power distribution equipment manufacturer company. Havells India is in four segments namely: Switchgears, Cable , Lighting and Fixtures and Electrical Consumer Durables. It is amongst the top three players in most of its products and is fast increasing its market share through aggressive brand building Today Havells India is a billion-dollar-plus Indian electrical equipment company with products ranging from industrial & domestic circuit protection switchgear, cables & wires, motors, fans, power capacitors, compact fluorescent lamps (CFL), and luminaries for domestic, commercial & industrial applications, modular switches covering household, commercial and industrial electrical needs. Havells owns global brands like Crabtree, Sylvania, Concord, Luminance, Linolite & SLI Lighting. Havells has 94 branches / representative offices and over 5000 professionals in over 50 countries. Its 12 state-of-the-art manufacturing plants in India are located at Haridwar, Baddi, Noida, Faridabad, Alwar, Neemrana, and 8 state-of-the-art manufacturing plants are located across Europe, Latin America & Africa Churn out globally acclaimed products. Havells is a name Synonymous with excellence and expertise in the electrical industry. It’s 20000 strong global distribution network is prompt to service customers. The company has acquired a number of International certifications, like CSA, KEMA, CB, CE,ASTA, CPA, SEMKO, SIRIUM (Malaysia), SPRING (Singapore), TSE (Turkey), SNI (Indonesia) and EDD (Bahrain) for various products. Today, Havells and its brands have emerged as the preferred choice of electrical products for discerning individuals and industrial consumers both in India and abroad. In an attempt to transform itself from an industrial product company to a consumer products company, Havells launched the consumer electrical products such as CFLs, Fans, Modular Switches & Luminiaires. The company has been consistent in its brand promotion with sponsorship of Cricket events like T20 World Cup, India-Australia Series and IPL. The company has also taken the initiative to reach directly to the consumers through â€Å"Havells Galaxy† – a one stop shop for all electrical and lighting needs. Social and environmental responsibility has been at the forefront of Havells operating philosophy and as a result the company consistently contributes to socially responsible activities. For instance, the company is providing mid-day meal in government schools in Alwar district, covering 15000 students per day. Besides this company has acquired land for constructing a larger kitchen with all the modern facilities to serve freshly cooked food to 50000 students in the area. Havells runs a mobile Medical Van, equipped with a trained doctor and necessary medicines in the rural areas of Delhi & NCR for the very poor and needy villagers. We also setup free medical check-up camps. In the past also, the company has generously contributed to the society during various national calamities like the Bihar Flood, Tsunami and Kargil National Relief Fund etc. The essence of Havells success lies in the expertise of its fine team of professionals, strong relationships with associates and the ability to adapt quickly and efficiently, with the vision to always think ahead. Havells is acknowledged as a manufacturer & suppliers of the widest range of quality low voltage electrical equipment. With a number of strategic alliance in place, Havells is the only company that has shown phenomenal growth rate with the help of various joint ventures,acquisition,mergers and takeovers. Havells recently acquired Frankfurt headquartered,SLI sylvania for $ 300 mn. The company is a leading global designer and provider of lighting systems for lamps and fixtures. Sylvania is one of the most globally recognized brand for over a century in the electrical industry with brand like Sylvania,Concord:marlin,Lumiance,Marlin,Claude and Linolite-Sylvania. History (Milestones-Years Achievements) 1958: Commenced trading operations in Delhi 1971: Bought HAVELLS Brand 1976: Set up the first manufacturing plant for Rewireable Switches and Changeover Switches at Kirti Nagar, Delhi. Havells in the year 1976. 1979: Set up a manufacturing plant for HBC Fuses at Badli, Delhi. 980: Started manufacturing high quality Energy Meters at Tilak Nagar, Delhi. 1983: Acquired Towers and Transformers Ltd. and turned it into a profitably manufacturing Energy Meters Company in one year. 1987: Started manufacturing MCBs at Badli, Delhi in a Joint Venture with Geyer, Germany. 1990: Set up a manufacturing plant at Sahibabad, UP for Changeover Switches. 1993: Set up another manufact uring plant at Faridabad, Haryana for Control Gear Products. 1996: Acquired a manufacturing plant at Alwar, Rajasthan for Power Cables & Wires. Entered into a Joint Venture with Electrium, UK for manufacturing Dorman Smith MCCBs and Crabtree Modular Plate Switches. 1997: Acquired Electric Control & Switchboards at NOIDA for manufacturing customized packaged solutions. 1998: Introduced high-end Ferraris Meters in Joint Venture with DZG, Germany. 2000: Acquired controlling stake in Duke Arnics Electronics (P) Limited engaged in manufacturing of Electronic Meters-Single Phase, Three Phase, Multi Function, Tri-Vectors. Acquired controlling interest in an industry major-Standard Electricals Ltd. 001: Acquired business of Havells Industries Ltd, MCCB of Crabtree India Limited and merged ECS Limited in the company to consolidate its area of core competence. 2002: Standard Electrical Company becomes a 100% Subsidiary of the company Attained the IEC certification for Industrial switchgear and CSA certification for all manufacturing plants. 2003: Set up manufacturing plant at Baddi (H. P. ) for manufacturing of Domestic Switchgear. Se t up a manufacturing plant for manufacturing of CFL at existing manufacturing plant in Faridabad, Haryana. 2004: Set up a manufacturing plant for manufacturing of Ceiling Fans at Noida, UP. Set-up their own marketing office in London through their wholly owned subsidiary company Havells U. K. Ltd. In December 2004, placed 235 fully convertible debentures of Rs. 10 lakhs on M/s. Shine Ltd. , Mauritius and the debenture got converted in June, 2006 Attained the CE certificate for CFLs. 2005: Set up manufacturing plant in Haridwar, Uttaranchal for manufacturing Fans. Awarded the KEMA certification by The Dutch Council for Accreditation, making QRG the only group to attain this certification. Set up of R Center in Noida H. O. 2006: Crabtree India merged with Havells India. Added CFL production unit in Haridwar manufacturing plant. Expansion at Alwar manufacturing plant for increase of production capacity. Expansion at Baddi manufacturing plant and set-up of an Export Oriented Unit. 2006: First Company to get the ISI Certification for complete range of CFLs. Started mid-day meal program at Alwar, Rajasthan caters to 10,000 students from 77 schools. 2007: Set-up of Capacitor manufacturing plant in Noida, UP with the capacity of 6, 00,000 KVAr per month. Acquired the Lighting business of a Frankfurt based company â€Å"Sylvania†, a global leader in lighting business and now the company's turnover crosses US$ 1 Billion. Havells at that time was best known for its electrical switches, energy meters and miniature circuit breakers (MCBs), while SLI Sylvania was a renowned yet under-leveraged European lamps and fixtures brand. In March 2007, Havells acquired SLI Sylvania of Netherlands for $300 Million, making it the fourth largest lighting business in the world, worth over a billion USD! This was, at that time, the biggest overseas takeover by an Indian Electrical equipment manufacturer. This takeover helped take the Havells brand to over 20,000 dealers across Latin America, Europe, Asia and Africa. The combined Havells-Sylvania generated over a $1 billion in revenue with more than 60% coming from international sales. Havells’ portfolio of prestigious global brands now includes Crabtree, Sylvania, Concord, Luminance, Linolite & SLI Lighting. 2008:First Indian CFL manufacturers to have adopted RoHS, European norms on Restriction of Hazardous Substances in CFLs. Set up of Global Corporate office, QRG Towers at Expressway Noida. Havells Corporate Office. Investment of Rs. 50 Crores in Global Center for Research and Innovation (CRI). Set up of fully automatic plant for Havells Lafert Motors at Neemrana. Change in Corporate BRAND identity. [3] 2009: Set up of fully automatic 2nd unit for switchgear manufacturing at Baddi. Global consolidation of CFL manufacturing plant at Neemrana for domestic and export purposes. Launch of India’s 1st HPF CFL. Launch of India’s 1st BEE 5* Rated Fan. 2010: Inauguration of fan manufacturing unit 2 at Haridwar. Global Launch of LED products. Acquired 100% interest in Standard Electricals. Sets up World’s First New Generation CMH Lamp Plant at Neemrana. Vision â€Å"To be a globally recognized corporation that provides best electrical & lighting solutions,delivered by best in class people. † Mission To achieve our vision through fairness,business ethics, global reach,technological expertise,building long term relationships with all our associates,customers,partners,and employees. Values †¢Customer Delight:A commitment to surpassing our customer expectations. †¢Leadership by examle: A commitment to set standards in set standards in our business and transactions based on mutual trust. †¢Integrity and Transparency:A Commitment to be ethical,sincere and open in our dealings. Pursuit of Excellence: A commitment to strive relentlessly,to constantly improve ourselves, our teams,our services and products so as to become the best in class Promoters QRG Group is one of the fastest growing Electrical and Power Distribution Equipment Company in the country, manufacturing products ranging from building circuit protection, industrial & domestic switchgear, cables & wires, energy meters, fans, CFLs, luminaries, bath fittings and modular switches. The group comprises of 5 companies – 1) Havells India Ltd. (the flagship company) 2) Standard Electricals 3) Crabtree India Ltd 4) TTL 5) Sylvanias Board of Directors 1. Qimat Rai Gupta (Chairman and Managing Director) 2. Anil Gupta (Joint Managing Director) 3. Surjit Gupta (Director Operations) 4. Ameet Gupta (Director International Marketing) 5. Rajesh Gupta (Director Finance) Shareholders †¢Indian Promoters hold 61. 6%, single business focus. †¢In 2007 Warburg Pincus, a global private equity firm and one of the largest investors in India, invested US $110 million in Havells India Ltd. †¢Warburg Pincus share in havells represents 14 % of the fully diluted share capital of the company. †¢Overtime company attracted high quality long term investors Sequoia capital CLSA Blackrock SAIF partners Sloane Robinson HSBC (largest FII in India) SBI (largest bank in India) Havells Total Revenue Growth Starting off as a manufacturer of switchgears in 1971, Havells till the late 1990s was largely involved in manufacturing industrial products. Foreseeing strong growth prospects in the consumer goods category, the company later diversified into products such as fans, compact fluorescent lamps (CFLs), modular switches, and power cables and wires. As these products are used mostly during building construction or renovation, the company benefited from the rapid growth in the real estate sector, reporting a robust compounded annual growth rate (CAGR) of around 40% in its revenues in the last ten years. To further capitalize on the growth potential in the consumer goods category, Havells is now expanding its portfolio, including products such as water heaters and electrical appliances. With its main focus being on electrical consumer goods, demand for most of Havells products is driven by consumer spending and power availability. Over the last four years, the top players in domestic electrical consumer goods industry have demonstrated strong revenue growth of 15-18%, driven by rising income levels, increasing urbanization, and greater rural electrification. Further, with standards of living improving and consumer focus increasing on saving energy, the demand for quality products has been reporting strong growth. The trend is expected to sustain, with the main beneficiaries being companies with established brands and product attributes that stand out in an increasingly cluttered market, high quality standards that neutralize competition from unorganized-sector players, and extensive distribution networks that enable them to reach the high growth centre’s in Tier-II and Tier-III cities. Given its established track record, Havells is in a favorable position to capitalize on the sector‘s growth potential. We expect Havells to post a net profit CAGR of around 11% between 2009-10 and 2012-13(E) on a standalone basis. Major clients of Havells 1. 4 PRODUCT PROFILE There are twelve verticals of Havells they are as follows: 1. DP- Domestic product- (Miniature Circuit Breaker ) 2. IP- Industrial products- (Moulded Case Circuit Breaker ) 3. Switches (Modular )- Crabtree 4. Switches (Modular )- Havells 5. Motorts- Industrial 6. CFL’s-( Compact Flurosent Light ) There are various types of CFL’s they are as follows Normal, Spiral, Higher Range, T-2 Spiral, G24 Base 7. Professional Luminous 8. Consumers Luminous 9. Fans- There are various types of CFL’s they are as follows Table Fans, Wall mounted, Ceiling Fans, Exhaust Fans, Pedestal Fans 10. Geysers 11. Wires 12. Cables- There are various types of Cables they are as follows Flat Cables, Co-axial TV Cables, Telephone Switch Board Cables, Multi Core Round Products Building Circuit Protection Miniature Circuit Breaker o Miniature Circuit Breaker (MCB) o Isolator o Changeover Switch Residual Current Circuit Breaker (RCCB) o RCBO o Distribution Board (DB) o Indicator Light Industrial Circuit Protection o Air Circuit Breaker o MCCB o Panel Board system o Changeover Switch o By-pass Changeover Switch o Load Changeover Switch o Automatic Transfer Switch o Switch Disconnector o Control Gear o Switch Disconnector Fuse o Fuse Switch and Switch Fuse o Chamber System o Fuse Holder o Nylon F use Base o Fuse Link and Fuse Base Motors Foot Cum Flange Motor. o Foot Mounting o Flange Motor o Foot Cum Flange o Inverter Duty Motors with Forced Cooling o Crane Duty Motors o Brake Motors Normal Duty o Heavy Duty o Super Heavy Duty o Agriculture Duty o Motor Run Capacitors Lighting oLED Lighting o Consumer Lighting o Commercial Lighting o Down Lighter o Landscape – Bunker Lighting o Industrial Lighting o Area Lighting o Road Lighting o Specialty Lamps o Accessories o Aura Lighting CFL India's First HPF Green CFL. o Retrofit o Non Retrofit o Higher Range o Liliput o FPL Water Heater o Instantaneous Water Heater o Electric Storage Water Heater Cables and Wires o Power Cables – Aluminum Control Cables – Copper o Copper Flexible Cables Fans Havells Ceiling Fans. o Ceiling Fans o Table Fans o Wall Mounting Fans o Pedestal Fans o Air Circulator Fans o Ventilating Fans 3. 9 Modular Plate Switches o Havells Modular Switches o Crabtree Modular Switches Capacitors Hav ells started manufacturing of its new range of products Capacitors in February 2007 Havells Capacitors are designed and manufactured using S3 technology. It encompenses product with triple shield with differential disconnector in the event of any fault within due to environmental compatibility. Automatic controlled vacuum potting of â€Å"Element Modules† ensures fault remains localized. and protects the installation in spite of hazards Advance technologies adopted in our â€Å"Capacitors† offer you unmatched safety and outstanding performance under Indian conditions benefiting you month after month and every year from now on†¦ Figure Capacitors 1. 5 COMPETITORS PROFILE CIRCUIT PROTECTION DEVICES BUILDING CIRCUIT PROTECTION COMPETITOR’S POSITION I. Havells II. Legrand III. Indo Asian IV. Schneider INDUSTRIAL CIRCUIT PROTECTION COMPETITOR’S POSITION I. L II. Osram III. Schneider IV. Havells POWER CABLE COMPETITOR’S POSITION I. Polycab II. Havells III. Gloster WIRES COMPETITOR’S POSITION I. Finolex II. Havells III. Anchor IV. FANS COMPETITOR’S POSITION I. Crompton Greaves II. Orient III. Usha IV. Bajaj V. Havells ENGERY SAVINGS LAMP COMPETITOR’S POSITION I. Phillips II. Havells III. Osram LIGHTING FIXTURES COMPETITOR’S POSITION I. Phillips II. Bajaj III. Crompton Greaves IV. Havells Fig : ORGANIZATION CHART EXPLANATION OF ORGANIZATION STRUCTURE ?Havells India Ltd has straight line-functional structure. ? Qimat Rai Gupta is chairman and Managing Director of Havells India Ltd. Directors, Branch Heads, National product heads have to report Managing director. ?There are 12 different products of Havells and there are 12 different Branch Heads as show in organisation chart. ?Product Heads, Ass. Managers, Senior Sales Executive, Sales Executive, they have to report their respective Branch Heads as shown in organization chart. ? Account s Executive have to report commercial Head and commercial head have to report Branch Head. ?Similarly Service Executive has to report Service Head and service head have to report their respective Branch Heads as shown in rganization chart. Work culture at Havells QRG is continuously applying modern management techniques such as Kaizen to enable employees to improve their day to day functioning in small steps, one at a time. QRG has also implemented Japanese version of 5S which stands for â€Å"a place for everything and everything in its place†. The company has Introduced these techniques as it firmly believes that small changes add up to large results and the only way for a corporation to grow, is to make its people grow. The Group is driven by qualified and experienced professionals backed by a work force of over 4000 employees. All branches and manufacturing facilities are computerized and networked with each other. An open door policy at all levels encourages employees to be participated, innovative and creative. Empowering employees helps the organization in harnessing individual talents to the fullest. Emphasis is laid on building team spirit which helps employees to realize collective potential. Manufacturing Plants: Powerful trends are shaping up industry for the 21st century. Because of rapid spread of advanced technologies complexity of work is increasing – almost daily. With the state of the art equipments and manufacturing facilities, QRG group is helping to boost safety in workplaces from the factory to the offices, domestic buildings to commercial plazas. All the manufacturing units are probably supervised and controlled by technocrats and industry specialists. The group has well managed, well equipped tool rooms with machines like CCV Line, CNC Machines, EDM Wire Cut, Spark Erosion Machines, Lathes and Surface Grinders. Our strategic alliances with some of the leading technologycorporations in the world of electrical engineering, ensure constant access to the latest developments in the international markets, which are then adapted to the tough tropical conditions. Our manufacturing units are fully equipped with the latest and most sophisticated facilities in India. And in the hands of our highly qualified technical experts, this results in some of the most advanced product development in the country Location: Branch offices / zonal offices / manufacturing plants Haridwar, Uttaranchal Products manufactured: Fans and CFLs †¢ Baddi, Himanchal Pradesh Products manufactured: MCBs, CFLs and Switches †¢ Samepur Badli, Delhi Products manufactured: MCBs, ELCBs and DBs †¢ Tilak Nagar, Delhi Products manufactured: Energy Meters †¢ NOIDA, UP Product manufactured: Fans †¢ Alwar, Rajasthan Products manufactured: Cables & Wires †¢ Faridabad, Haryana Products manufactured: CFLs and Ind ustrial Products. †¢ Gurgaon, Haryana Luminaries and Lighting fixtures †¢ Jalandhar Products manufactured: MCBs, ELCBs, DBs, Wires and Industrial Switchgear †¢ Gurgaon, Haryana Products manufactured: Modular Plate Switches & Accessories . SWOT ANALYSIS Opportunities, and Threats involved in a project or in a business venture. It involves Specifying the objective of the business venture or project and identifying the internal and External factors those are favorable and unfavorable to achieving that objective. A SWOT analysis must first start with defining a desired end state or objective. A SWOT Analysis may be incorporated into the strategic planning model. Strategic Planning, including SWOT and SCAN analysis, has been the subject of much research. †¢ Strengths: attributes of the person or company those are helpful to achieving the objective. Weaknesses: attributes of the person or company those are harmful to achieving the objective. †¢ Opportunities: exte rnal conditions those are helpful to achieving the objective. †¢ Threats: external conditions which could do damage to the objective. Identification of SWOTs is essential because subsequent steps in the process of planning for achievement of the selected objective may be derived from the SWOTs. The aim of any SWOT analysis is to identify the key internal and external factors that are important to achieving the objective. These come from within the company's unique value chain. SWOT analysis groups key pieces of information into two main categories: †¢ Internal factors – The strengths and weaknesses internal to the organization. †¢ External factors – The opportunities and threats presented by the external environment to the organization STRENGTHS †¢Foreign Joint Venture & International approvals †¢World class infrastructure †¢Low cost of Production due to the easy availability of raw materials and cheap labour †¢Leveraging upon Sylvinia network (10000 distributors). †¢Global presence (Latin America, UK, Europe) †¢Largest manufacturing capacity in the country for motors †¢R & D facilities WEAKNESS †¢High power consumption and requirement of continous power supply †¢Season demand of the production due to weather condition †¢Increased cost of production due to increase in coal prices †¢Globally small Market share †¢Slowdown of real estates †¢Delays in execution of power projects OPPORTUNITIES †¢Global opportunities. †¢Growing middle class : There has been increase in the purchasing power of emerging middle-class with rise in salaries and wages, which results in rising demand for better quality of life that further necessitates infrastructure development and hence increase the demand for CFL. Technological changes: The CFL industry has made tremendous strides in technological up gradation and assimilation of latest technology. At present ninety three per cent of the total capacity in the industry is based on the capacity is based on old wet and semi-dry process technology. The induction of advanced technology has helped the industr y immensely to conserve energy and fuel and to save material substantially and hence reduced the cost of production. †¢Changing dynamics due to increased FDI inflows †¢Shift of public perception on the product from being a luxury item to necessity. Acquisition of Chinese firms for low cost manufacturing. †¢Vertical integration into Havells retail outlets. †¢Leveraging upon motor business in India THREATS †¢Unorganized market. †¢International policies on environment of highly energy efficient, low or zero noise environment efficient product †¢Unrelated diversification †¢Global slowdown effected business adversely as is largely dependent on Sylvinia BCG MATRIX BOSTON CONSULTING GROUP (BCG) MATRIX is developed by BRUCE HENDERSON Of the BOSTON CONSULTING GROUP IN THE EARLY 1970’s. According to this technique, businesses or products are classified as low or high performers depending upon their market growth rate and relative market share. Market share is the percentage of the total market that is being serviced by your company, measured either in revenue terms or unit volume terms. RELATIVE MARKET SHARE RMS = Business unit sales this year Leading rival sales this year The higher your market share, the higher proportion of the market you control. Market growth is used as a measure of a market’s attractiveness. MARKET GROWTH RATE MGR = Individual sales this year – individual sales last year Individual sales last year Markets experiencing high growth are ones where the total market share available is expanding, and there’s plenty of opportunity for everyone to make money. It is a portfolio planning model which is based on the observation that a company’s business units can be classified in to four categories: I. Stars Question marks II. Cash cows III. Dogs It is based on the combination of market growth and market share relative to the next best competitor. The matrix comprises of four quadrants each describing the size and position of the strategic business unit owned by an organization. On the vertical axis is the Market Growth rate of the market in which the business operates. A market growth rate above 10 percent is considered to be high. On the horizontal axis is the Relative Market Share. It refers to the Strategic Business Unit’s market share as compared to the firm, which is its largest competitor in the segment under consideration. The relative market share serves a measure of the company’s strength in the market segment. The two axes are divided into high & low. The growth matrix is divided into four cells each indicating a different type of business profile. QUESTION MARKS: These are Businesses that operate in high- growth markets but have low relative market shares. A question mark requires a lot of cash because the company has to spend money on plant, equipment and personnel to keep up with the fast growing market and because it wants to overtake the market leader. The company has to think hard about whether to keep on investing money into this business or put an end. Strategic options for question marks include.. I. Market penetration II. Market development III. Product development IV. Which are all intensive strategies or divestment? STARS: – It is a market leader in a high growth market. A star does not necessarily produce a positive cash flow for the company. The company must spend substantial funds to keep up with the high market growth and to fight off competitor attacks. A star is a potential business which has the competitive advantage to be a market leader in an industry that is growing fast. Strategic options for stars include. I. Integration – forward, backward and horizontal II. Market penetration III. Market development IV. Product development V. Joint ventures CASH COWS: – Stars with a falling growth rate that still have the largest relative market share and produce a lot of cash for the company is called a cash cow. The company does not have to finance expansion because the markets growth rate has slowed because the business is the market leader it enjoys economies of scale and higher profit margins. The company uses its cash cows to pay bills and support other business. ). Strong position:-strategic options are I. Product development II. Concentric diversification b). Weak position :- strategic options are I. Retrenchment II. Divestment DOGS: – Businesses that have weak market shares in low-growth markets are in the dog category. The company should consider whether they are expecting a turn around in the market growth rate or a new chance for market leadership else they should div est this business. It would be fruitless to spend and money on this matrix business. Strategic options for Dogs include I. Retrenchment (if it is believed that it could be revitalized) II. Liquidation III. Divestment (if you can find someone to buy! ) Successful products may well move from question mark through star to Cash Cow and finally to Dog. Less successful products that never gain market position will move straight from question mark to dog BCG MATRIX IN HAVELLS:- Indian Operations of the Company are divided into 4 key segments: Switchgear: Havells is the largest manufacturers of MCBs, RCCBs, and distribution boards in India . With the market share of around 25% in the market for MCBs. In FY08, switchgear contributed 25% at Rs. 5420 million to its overall revenue. This segment is the most profitable one with operating margins to the tune of 33% in the FY08. The Company currently exports MCBs to over countries, including the quality conscious European countries. The Company is the number one player in domestic switchboards with more than 20% market share and is the 4th largest in Industrial switch boards. With continued investment in power sector they expect Company to grow at 15% CAGR over FY08-FY12. Switch Gear division had EBIT margins of 32% for Q3FY09. They expect margins in this business will remain stable above 30% over long term. Cable and Wires: The cable & wire segment generated Rs 2133 million in the Q3FY09 registering y-o-y de-growth of 14% EBIT margins fell from 9. 5% 9M YTD FY08 to 5. 4% in FY09. Fall in revenues was registered due to drop in prices of cables and wires and huge margin drop in was due adjustment in inventory due to massive reduction in prices of Copper in this Quarter. Company had negative EBIT of Rs. -76 million on revenues of Rs. 2133 million for Q3. The Company is recognized as quality manufacturers of cable & wires and offers a complete range of low and high voltage PVC and XLPE cables, besides, domestic/FRLS wires, Co-Axial TV and telephone cables. Lightning and Fixtures During FY08, the turnover of the division grew at 25% y-o-y to Rs 2900 million, first quarter revenues stood at 650 million, 11% up from same period of previous year. The Company generated operating profit of Rs. 190 million with 26. 7% margins as against 12. 3% margin last year. In this division, the Company expanded its CFL capacity to become the largest CFL manufacturer in the country. They expect Company to aggressively pitch this segment by launching a range of products in lightings and fixtures as it brings products from the stable of Sylvania into the Indian markets. Currently 60% of the CFL and only 30% of the fixtures market is organized. Their estimates put Lightings and Fixtures business growth at 25% CAGR FY10E –FY12E as industrial growth is likely to pick up. Electrical Consumer Deliverables & Others Havells also offers products like electric fans, meters and ‘Crabtree’ brand bath fittings which are largely consumer products and add diversity to Havells product profile. With strong brand image among domestic consumers, Havells may launch new products like Geysers in this segment. They believe the electric fan segment, which contributes 10% to consolidated revenues, and generates operating margins in excess of 20%, is the key focus segment. The Company has increased its share form 3% to 13% in the organized fan market of INR 17 bn form FY 05 to FY08 PESTLE ANALYSIS (PEST analysis) Political (Global, national, regional, local community and trends) Economic (world, national and local trends) Social (development in society – culture, behaviour, expectations). Technological (developments: computer hardware, software, applications) Legal (world/ EU/ national legislation). Environmental (global / EU/ National issues). PESTLE Analysis is a simple technique which can be used in a fairly sophisticated way, Particularly when it is combined with Risk Analysis, SWOT Analysis, an Urgency/Impotency Grid and expert knowledge about the organisation and its external factors. PESTLE Analysis is normally used to help organisations identify and understand the external environment in which they operate and how it will operate in the future. SOCIAL FACTOR Havell acquires companies and builds internally, havells Group never loses sight of its responsibility as a good corporate citizen. Havells believes that serving people with meager or no means is the duty of every well-to-do person. It consistently puts that philosophy into action and has initiated several projects for social causes. This has greatly increased the number of children attending school regularly and also alleviates hunger. Corporate Social Responsibility (CSR) at havells portrays the deep symbiotic relationship that the group enjoys with the communities it is engaged with. As a responsible corporate citizen, we try to contribute for social and environmental causes on a regular basis. Kitchen with Modern Facilities The company has acquired land for constructing a large kitchen with all the modern facilities to serve the meal to around 40000 to 50000 students. Mid Day Meal Being a responsible and concerned corporate citizen, QRG also undertakes other welfare activities in and around its plant locations, In Alwar region; the company is providing mid-day meal close to 15000 students of primary schools. Check-up Camps Blood Donation Camps Contribution towards Tsunami and Kargil National Relief Fund. TECHNOLOGICAL FACTOR Research and Development Innovation is the hallmark of every vital development at havells Group. New ideas, inventions deepen scientific knowledge and give its work force a new impetus towards technical progress. Havells’s technological strengths and its endeavour towards continuous research & development have allowed it to fulfils its responsibilities towards its customers. The responsibility of providing its customers the best products and zero defect services to enable them to be comfortable and secure in usage of electricity. Havells has recently invested 50 crores in the QRG Center for Research and Innovation, set-up at the company's Head Office premises in Noida, U. P. The objective of this centre is to provide the theoretical & experimental foundations for all segments of electrical engineering. The centre closely cooperates with the various departments so as to provide the best and the latest in terms of technology and design. Quality Control The essence of quality is closely wrapped in the way we think, plan and work. It finds its true expression when we extend beyond ourselves to exceed our customer’s expectations. To deliver products those are safer, faster and simply better. Each time, every time. Building customer confidence through teamwork is a top priority to provide a wide variety of products and services. Realising and respecting the basic needs of customers to feel more secure, we've committed ourselves to make our products better, safer and smarter than what he or she is looking for. That's a passion that began 30 years ago and that's how it continues to be even today. Our customers rely on us and it is our responsibility to give them the very best. All our products are as per IEC standards. QRG has a simple rule on quality. If it doesn't exceed customer expectation, it's not quality ECONOMIC FACTOR The Havells Group defines corporate governance strategically, which encompasses not only what we do as a company with our profits, but also how we make them. It goes beyond philanthropy and compliance and addresses how our company manages its economic, social, and environmental impacts, as well as its relationships in all key spheres of influence: the workplace, the marketplace, the supply chain, the community, and the public policy realm. We as a company have been in lead in offering a portfolio of eco responsible products and services that deliver powerful, sustainable, energy-efficient solutions that don't compromise on capacity and security. Our eco responsibility initiative also focuses on how we run our business, and includes efforts to develop an alternative-energy strategy, and thus reduce the environmental impact of our operations. We strive to bring corporate responsibility to every aspect of our business. We're committed to managing a responsible and diverse supply chain that's consistent with our high standards for environmental and business practices. Breaking down the barriers that constrain innovation is a challenge; we have readily embraced right from the start. Our ability to build communities and promote the exchange of ideas through assistive technologies, participation programs, and standardization is transforming the way people experience our products. We offer our customers holistic energy-efficient solutions, enabling them to not only save money and protect their capital investment, but also lower their energy usage and protect the environment, thus fulfilling our CSR responsibility of sustenance of depleting environmental resources. CORPORATE GOVERNANCE AND ETHICS An implicit sense of ethical business conduct has been the cornerstone of the havells way on corporate governance. On issues ranging from customer care and business excellence to financial propriety and more, explicit rules and regulations supplement the traditional values on which our group companies have been shaped. This is what we have endeavored to do in the 50 years of our existence. Our values of understanding, trust, integrity and ethics have served us in good stead. Corporate governance as practiced by our Group translates into being fair and civic-minded, fulfilling our duties to the entire spectrum of stakeholders, and, most importantly, making integrity an article of faith across all our operations. The group's adherence to ethical business conduct is rooted in the vision of its Founder Mr Qimat Rai Gupta. We started on sound and straightforward business principles, considering the interests of our shareholders and welfare of our employees as foundation of our long term success. The ‘leadership with trust' philosophy that has come to play such a vital role in how our customers perceive us is all the more remarkable given the climate of unparalleled public distrust of people in positions of authority today both in business and politics. Employee Relations Our people are the key to our success. Their skills, knowledge, ideas and enthusiasm drive our business. We have high-quality, diverse workforce and employees who fulfill their potential. We have achieved this by giving them development and advancement opportunities along with competitive compensation and benefits that appropriately reward performance We communicate widely with employees to demonstrate how their efforts contribute to our success and to listen to their concerns. We also encourage them to align with our vision. We are committed to open communications and a workplace where everyone's voice is heard. We use several channels to communicate with employees, including an internal web portal and company website along with communication sessions with the top management of the company. These sessions provide assessment of employee satisfaction and are inputs for business planning, management decision-making and company strategy development. They also help employees implement company policies, meet high standards of conduct and ensure their behavior reflects company values and policies. We seek to meet leading health, safety and wellness standards to enhance our business performance while optimizing employee health. Our facility policies are designed to continually reduce the risk of occupational injury and illness while promoting employee health and wellbeing. We wish to be a company that is known for its leadership in corporate ethics and responsibility. A company where employees are proud to work, and customers, partners and suppliers want to do business with. 5. SPECIAL TASK MARKET ANALYSIS ON PURCHASING PATTERN OF HAVELLS DEALER SURVEY OBJECTIVE OF THE STUDY: ?To study the Purchasing Pattern of Dealers of Havells product ? To find how the product is accepted in the market. ? To know the perception of customer regarding the quality of Havells. ? To know how satisfied are Dealers with the products they purchase and the services provided by the company RESEARCH METHODOLOGY: Research refers to a search for knowledge. It is a systematic way of collecting and recording the facts in the form of numerical data relevant to the formulated problems and arriving at certain conclusions over the problem based on collected data. Thus formulation of the problem is the first and foremost step in the research process followed by the collection, recording, tabulation, analysis and drawing the conclusions. The problem formulation starts with defining the problems or number of problems in the functional area. To detect the functional area and locate the exact problem is most important part of any research as the whole research is based on the problem. Research extends knowledge of human being, social life and environment. It unravels the mysteries of nature. It verifies and tests existing facts and theory and these help in improving our knowledge and ability to handle situation and events. The questionnaire method is closed-ended questionnaire. It is a structured ones with four alternative responses from which respondent can choose. They contain standardized answers and they are simple to administer and easy to compile and analyse. SAMPLING: Sampling is the selection of some of some part of an aggregate or totality on the basis of which a judgment or inference about the aggregate or totality is made. In briefly, â€Å"sample is a smaller representation of whole†. SAMPLE SIZE: 30 SAMPLE UNITS: Electrical Dealers at Bangalore (Chikpet, Balepet, B. V. K Iyengar Road, R. T. Street) SOURCES OF DATA COLLECTION: Data serves as the basis or raw materials for analysis. The relevance, accuracy, adequacy and reliability of data determine the quality of the findings of the study. Data collection includes gathering the relevant information from different sources of data pertaining to the study under consideration. PRIMARY DATA: Primary date has been collected through:- I. OBSERVATION: – Here we have observed retailers About their purchasing behaviors . II. SURVEYS: – In Survey We have used Questionnaire Method, few Questionnaires have been asked to the Dealers. SECONDARY DATA: Secondary data was taken mainly from the internet and the URL are as follows:- I. www. havells. com II. www. wikipedia. com III. www. scribd. com IV. www. icra. com DURATION OF THE STUDY:- The study was carried out for a period of 20 days . DEALER SURVEY 1. Have you heard about Havells ? a. Yes b. No 2. Do you buy Havells product? a. Yes b. No If No why †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.? 3. How many different products of Havells you know? a. 1-2 b. 3-5 c. 6-8 d. 9-12 4. What are the Havells Modular Switches you are dealing with? a. Corel Range b. Pearlz Range c. Oro Range 5. What are the Havells CFL you are dealing with? a. Normal b, Spiral c. Higher Range d. T-5 6. What are the Copper Flexible Cables you deal with? a. Flat Cables b. Co-axial TV Cables c. Telephone Switch Board Cables d. Multi Core Round 7. What are the Havells IP you deal with? a. Industrial Switch Gears b. Meters c. Capacitors d. Motors 8. What are the Havells DP you deal with ? a. MCB b. RCCB c. DB 9. Which Havells Fans do customers prefer the most ? a. Ceiling Fans b. Table Fans c. Wall mounted d. Exhaust Fans 10. How Effective are the promotional activities of Havells ? a. Very Good b. Good c. Average d. Poor e. Very Bad 11. What are the other brands they are dealing with ? a. IP †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ . .. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ b. DP †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. c. Switches †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. d. Fans †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. e. CFL †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. f. Wires †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. g. Cables †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. h. Geysers †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. i. Motors †¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. j. Professional Luminous †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. k. Consumer Luminous †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 12. Which Range is highest sold in your counter ? a. Lights b. Fans c. Industrial Circuit Protection d. Building CP 13. How do you rate Havells Sales staff support ? a. Very Good b. Good. c. Average d. Poor. e. Very Bad 4. What type of products do you want to sell ? a. Quality Products b. Guarantee Products c. Less Price Products d. Good Service Products 15. Which Company Products you buy the most ? a. Philips b. Havells c. Anchor d. Crompton Greaves 16. Do you get enquiry for our products from customers ? a. Yes b. No 17. What is the proportionate ratio of Havells sales in your counter with respect to other brands you deal ? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 18. How do you rate Havells in dealing with commercial terms? a. Very Good b. Good c. Average d. Poor 19. How do you rate the after sale service of Havells company ? . Very Good b. Good c. Average d . Poor 20. How Satisfied are you with Havells ? a. Strongly satisfied b. Satisfied c. Dissatisfied SUGGESTIONS :- Data Analysis and Interpretation 1. Have you heard abo ut Havells? The Dealers have heard about Havells 2. Do you buy Havells product? All the Dealers buy Havells product (Since Dealers survey was restricted to the Dealers who buy Havells product) 3. How many different products of Havells you buy ? INTERPRETATION: Most of Dealers buy products in the range of 3-5, which includes Lights, Circuit Protection and Switches and Fans 4. What are the Havells Modular Switches you are dealing with? Coral Range5 Pearlz Range2 Oro Range1 INTERPRETATION: Most of the Dealers deal with Coral switches, few with Pearlz 5. What are the Havells CFL you are dealing with? Normal8 Spiral4 Higher Range2 T-2 Spiral3 G 24 Base1 INTERPRETATION : Normal Range CFL is highest sold in there counter when compared to other range of CFL’S 6. What are the Copper Flexible Cables you deal with ? Flat CablesNil Coaxial1 Telephone Switch boardNil Multi Core Round2 INTERPRETATION : Polycab and Finolex rule the market in Multic core round and Coaxial cables . What are the Havells IP you deal with ? Industrial Switch Gears8 Meters3 Capacitors2 Motors2 INTERPRETATION : In Industrial Circuit Protection , Most of the Dealers deal with Industrial Switch Gears and rest of them have equal share 8. What are the Havells DP you deal with ? MCB8 RCCB8 DB2 9. Which Havells Fans do customes prefer the most ? Ceiling Fans7 Table Fans7 Wall Mounted7 Exhaus t Fans4 10. How Effective are the promotional activities of Havells ? Very Good2 Good16 Average2 PoorNIL 11. What are the other brands they are dealing with other than Havells ? a. IP b. DP c. Switches d. Fans e. CFL f. Wires h. Geysers 12. Which Range is highest sold in your counter ? Lights4 Fans7 Industrial Circuit Protection4 Building CP3 13. How do you rate Havells Sales staff support ? Very GoodNil Good7 Average6 Poor4 14. What type of products do you want to sell ? Quality Products12 Guarantee Products10 Less Price5 Good Service Products10 INTERPRETATION : Most the Dealers want to purchase Quality and Guaranteed Products 15. Which Company Products you buy the most ? 16. Do you get enquiry for our products from customers ? Yes30 No3 17. What is the proportionate ratio of Havells sales in your counter with respect to other brands you deal with? 18. How do you rate Havells in dealing with commercial terms? Very GoodNil Good10 Average6 Poor5 19. How do you rate the after sale service of Havells company? Very GoodNil Good11 Average7 Poor8 20. How Satisfied are you with Havells? Strongly SatisfiedNil Satisfied15 Dissatisfied2 FINDINGS 1. More than 70% of the Dealers are selling Havells products 2. 80% of the Dealers think that the price of the Havells is higher when compared to other company. 3. 0 % of the Dealers are satisfied with Havells and 20% are dissatisfied. 4. 60% of the Dealers told that the sales of Havells increased from before. 5. Out of all categories of Havells Products MCB is the highest selling in most of the stores. 6. 60% of the Dealers told that they will prefer selling Havells because customers are demanding it more. 7. 70% of the Dealers are satisfied with the delivery services the Havells but 20 % of the Dealers are not satisfied with the delivery services. 8. Replacement of Havells Products when compared to other company products takes longer duration.

Starbucks Marketing Personal Statement Example | Topics and Well Written Essays - 750 words

Starbucks Marketing - Personal Statement Example At first, I was hesitant to join her. I thought, why should I pay $3 for a cup of coffee when I can buy it for $0.50 in Dunkin Donuts I thought it was absurd that a person should do that. I mean, what's the big difference After her volunteering to treat me out just so that I would get to taste her favorite frapuccino, I did not resist. My first Starbucks experience has been very memorable. Truly, it is incomparable with McCafe or Dunkin Donuts. Upon entry, the barista immediately greeted us and offered the menu. I was really impressed because she did not only manage to get my name but she asked me how I am, and suggest their specialty noting that I am a newcomer to the store. I noticed that she greeted my friend with her first name because she already is a regular customer. She even noted what my friend's favorite offering it to her even before she asks for it. In contrast to the cluttered space inside fast foods and bake shops, Starbucks offers a relaxing, inviting, and even calming ambiance. There were huge couches which look and feel like home. The music played was soothing yet at the same time invigorating. I felt so away from the demands and pressures of being a student. Because of these, I associate Starbucks with relaxation, socialization, and indulgence. Their stores become a haven where I not only indulge in a steaming or cold cup of specialty coffee made from organically grown coffee. Starbucks also offers a place where I can sit back and socialize with friends while also relaxing with my favorite songs. The good thing is, I can also take the coffee home and enjoy it while watching movies or just hanging around at school. From its humble beginning, Starbucks has risen to become the most profitable and popular coffee shops in the world. I believe that the company's success lies in its ability to fulfill its promises to the customers. Since its foundation, Starbucks focused in providing a third place where customers can linger the first two being work and home. The company has long envisioned creating a place where customers can unwind and socialize over a cup of coffee. The company complements all these through the provision of excellent customer service where baristas are encouraged to offer personalize service to each of the customer they encounter every day. Starbucks promises that in every moment spent at its stores, it will do everything in order to adequately provide what it calls the "Starbucks experience." Looking at it more closely, Starbucks influenced me a lot as a customer. For one, I never settle for anything less than it. Whenever I think of what to do after a stressful day at school or work, I only choose Starbucks because in the first place which shop could offer my frapuccino My experiences inside the store together with the friendliness of the staff motivate me to keep coming back for more of the "Starbucks experience." It has not only become as my number one choice-it is my ultimate choice After all, if you can have the best why settle for anything less The price of $3 per cup is never enough to pay for the relaxation, serenity, and indulgence that I

Risk Management Movie Review Example | Topics and Well Written Essays - 2000 words

Risk Management - Movie Review Example The incident not only caused problems for the rivers and inlets near the Tisza, but also to larger bodies of water connected to it, such as the Danube River and the Black Sea. The chemical spill was pinned onto an Australian-owned mining company using cyanide salts for mining gold and silver, which is an outlawed method in Europe. But the company denied all allegations, and even attributed the chemical spill and the river’s death on environmental factors (Harper, 2005). The spill had a lasting effect on the water supply, but despite having no record of human health impacts were recorded, it greatly affected the wildlife that lived on the river and the residents that depended on it for food and livelihood (Marmorat, 2008). While the early March floods that occurred after the chemical spill were able to lessen the impact due to the dispersion of the chemical and heavy-metal contaminants, it was estimated that it would take at least a decade to see any improvements in the riverâ €™s state. The following are the assumptions on the possible causes and effects of the chemical spill to wildlife and the residents living near the Tisza River and its basins: Precipitations might have possibly caused the toxic sludge containing both cyanide and other heavy metals to overspill the dams holding them in and caused the excesses to flow into the nearest bodies of water. The cyanide content of the toxic sludge that flowed into the bodies of water and ended up into the Tisza River might have been too high, that the effects of the poison lasted months and even years after the chemical spill. The toxicity levels of the sludge affected the livelihoods of the fishermen that depended on the River Tisza by rendering all kinds of fish either dead or too highly- contaminated to be consumed, thus any kind of commercial fishing would be counter-productive. Due to the numerous waterways and other areas where the Tisza River drains its water, not only did the chemical spill affec t other larger rivers, but also the smaller ones where these large rivers either enter or exit into, causing damage to greater areas. Because the interconnecting rivers and channels affected by the chemical spill run into countries outside Romania, the environmental disaster could cause political unrest between the countries whose rivers were affected by the chemical spill, and Romania. 2. Review and attach an MSDS for Cyanide The following MSDS has been condensed from the Science Lab (2005) data sheet for their sodium cyanide product, which is the form of the cyanide salt normally used for mining: Section 1. Chemical Product Chemical Name: Sodium cyanide Chemical Formula: NaCN Section 2. Composition and Information on Ingredients Composition (by Weight): Sodium cyanide = 100% Toxicological data: Sodium cyanide Oral (LD50): acute: 6.44mg/kg (Rat) Dermal (LD50): acute: 10.4mg/kg (Rabbit) Section 3: Hazards Identification Potential Acute Health Effects: Very hazardous when ingested or inhaled, or when in contact with the skin or eyes. Damaging effects to exposed tissues are proportional to length of contact. Potential Chronic Health Effects: Repeated or prolonged exposure can cause damage to the nervous system, tears and lesions in the skin and lungs, leading to asphyxiation. Section 4. First Aid Measures After doing the following first aid measures, seek medical help immediately. In case of eye contact, flush eyes with water for at least 15 minutes. Remove contact lenses first, if present. In case of skin contact,

Rainforest Cafe marketing reseach paper Research

Rainforest Cafe marketing reseach - Research Paper Example This study analyses the hospitality and tourism industry, particularly, the hotel industry of London. According to Ruddick, hotels in London are expected to face a weaker trading market this year because of the Olympics hangover. Furthermore, there is an expectation that tremendous growth will be recorded in the hotel industry of the U.K towards the end of the year, as they are expected to make improvements. The hotel market has been chosen for analysis because hotels represent an important element of London’s tourism industry, and the London hotel market is distinct (Cushman&WakefieldHospitality 4). Given that the London hotel market is distinct, this analysis aims at identifying the weakness and threats that face a specific restaurant. It also identifies the hotel’s strengths and opportunities. Further, the analysis provides recommendations on how the restaurant can improve and maintain its strengths, as well as, capitalize on opportunities. Information will be gather ed from customer reviews, annual financial reports and hotel websites. In this analysis, an environmental scan of Rainforest Cafe, located in London will be carried out. The economic, technological, political, socio-cultural, legal, natural and global factors that influence the organization’s operations and success in the market will be analyzed. This will be done in comparison with the major competitors of Rainforest Cafe. First, the analysis will begin with an internal SWOT analysis of Rainforest Cafe to identify its strengths, and threats. Recommendations will be made on how the Cafe can improve on its weakness and maintain its strengths to ensure outstanding performance in the market now and in the future. Secondly, an external SWOT analysis will be carried out to identify the restaurant’s strengths, weaknesses, threats and opportunities. Finally, a competitive analysis for Rainforest cafe will be carried out to identify organizations that compete with the cafe in general and in terms of product form, product category and budget. Rainforest Cafe Rainforest Cafe is located found in 20 Shaftesbury Avenue, Piccadilly Circus in London (Porter) Par 13. The cafe is committed to supporting worthwhile environmental causes (Rainforest Cafe Par 1). The rainforest cafe works with a UK-based charity, World Land Trust, to try to save as much tropical forest as possible (Rainforest Cafe Par 3). The cafe is among the largest family restaurants in London. The restaurant is built in sucha way that it is jungle-like, and this jungle feel is enhanced by the roaring elephants and other special effects (Porter Par 1). It is themed as a tropical rainforest. Started in 1997, the cafe has been popular ever since The Rainforest Cafe uses information technology to support food services operations, with a remarkable and direct use of information technology. There are other branches across North America and other international locations. This group of hotels entered the industry, and is characterized by significant investments in the physical and operational infrastructures of food services to create a distinct atmosphere and unique theme-based experience for their clients. Apart from providing hotel services, the Rainforest Cafe sells merchandise to both adults and children related to the rainforest theme. The rainforest theme is intended to foster in adult and child customers a sense of excitement about nature, concern for survival in the tropical

Strategic management plan - Global Operations Mangement Essay

Strategic management plan - Global Operations Mangement - Essay Example Following is the PEST analysis of China. Political According to Chen Bin, head of industrial coordination at the National Development and Reform Commission (NDRC), motivated by healthy profits and economic benefits brought by auto parts industry, government of China is making efforts to open new factories and expand capacity (Schmitt, 2010). Chinese government encourages foreign investment however, to protect domestic industry, strict policies have been imposed such as NDRC issued a policy on 15 August 2009, which states that one foreign company cannot set up more than two joint ventures of same nature unless it merges with a domestic manufacturer and with no more than 50 percent shares (Murphy, 2010). Economics China auto spare market is expected to achieve 35 percent annual growth rate and in 2010, the auto parts exports of China will reach to 40 billion U.S. dollars (Anonym, 2008). China has combated the recent financial crisis very strongly and even Americans are declaring this c entury as the â€Å"Chinese Century† (Associated Press, 2009). Chinese economy is facing a strong economic growth and the current Gross Domestic Product (GDP) of China is $4.985 trillion (World Bank, 2010). Social The huge difference in Chinese business culture as compared to other economies is a major obstacle for foreign companies (Runckel & Associates, 2006). The spending power of consumers in China is increasing and the average per capita national income in 2008 was $3000 and if it continues to increase at 8 percent, the per capita income will reach to $8500 by 2020 (Economy Watch). Westernization is also increasing in China which shows the changing living patterns of Chinese consumers. Technological The current expansion and investment plans exercised by China auto industry has aim to increase production capacity for 31.24 million units by end of 2015 (Schmitt, 2010). Competition China auto parts industry is increasing because of a number of foreign companies in China. T he strategies of government to protect the domestic companies are further strengthening the position of domestic companies, thereby, further boosting the competition (Yahoo, 2010). The following figure shows the structure of the Chinese auto part industry. It is interesting to note that by 2009 most of the companies are private owned. Moreover, the proportion of sales revenues of foreign companies is the highest which shows the demand of parts from foreign companies. Figure: Chinese Auto Parts Companies Source: Zhonghong, 2010 Internal Resource Analysis Based on the information given in the scenario, I have identified following strengths and weaknesses of the company. Strengths The company is holding 5 percent of the world market shares which shows a significant visibility of company in the international market The profit margin of the company is equal to the industry average which shows the financial stability of company PPQ Parts has developed significant corporate social responsi bility activities which help the companies to establish an image of socially responsible organization Weaknesses The average employee turnover of the company is 28 percent which is greater than the industry average which is 25 percent. It means that company is facing problems in satisfying its employees and retaining skilled labor. Short-term and long-term

Criminal Law-Offences against the person (LLB) Essay

Criminal Law-Offences against the person (LLB) - Essay Example America has enacted specific laws to criminalise the activity of those that spread the disease, whilst the UK relies on existing laws to prefer charges. At present within the UK those deliberately or recklessly infecting others in the manner described above are likely to find themselves charged with offences covered by the Offences Against the Person Act 1861. To date those who have been found guilty have been convicted under s20 of this Act. Under this section the charge preferred is one of recklessly inflicting grievous bodily harm. The cases of R v Konzani1 and R v Dica2 are examples where the courts applied section 2 of the OAPA where the defendants recklessly infected others with HIV. When deliberating on what charges can be brought against those who infect others with HIV the courts will look for proof that the person is aware of their condition that they know the risk of transmission, and they are aware that it passes through sex. People in these circumstances have been found guilty of recklessly inflicting grievous bodily harm. In the case of Dica the court of appeal accepted a submission from the defence that the infected person had consented to the risk of transmission overruling the previous decision of the court where Dica had been found guilty of infecting the injured party. The case of Konzani followed a similar line on consent with the Court of Appeal clarifying how consent should be determined3. In this case, the court of appeal stated that they would only accept that the injured party had consented to the risk, if the defendant can prove that the injured party had been fully informed of their condition, and had made a conscious decision based on that knowledge. Agreeing to unprotected sex could not be viewed as consent to the risk of contracting HIV. The current guidelines on charges that can be brought against

Serving In Florida Essay Example | Topics and Well Written Essays - 1000 words

Serving In Florida - Essay Example The story â€Å"serving in Florida† is a story about a woman, Barbara Enrenreich, who started her life on a â€Å"low-wage life† in the Key West of Florida.  Among her  main  fears is that some locals may  possibly  recognize  her.  This recognition from locals interferes with her  main  task of investigating lives of the working poor. Barbara starts her life in Florida with an allotment of about $1,300 (Ehrenreich 16). The  amount  seemed too convenient to  enable  her pay two months’ rent on the apartment she rented. Afterwards, she embarks on hunting for a job. As her search for  job  continues, she realizes that there is no correlation between the number of vacancies or jobs available with the amount number of the available adverts. Moreover, it became apparent to her that the low wage jobs had high turnover. The high turnover  job  markets  facilitate  the main restaurants and hotels to keep the ads running. Regardless o f the tussle in the job search, the author proceeded with job search, and  eventually  managed to be hired. Her first job experience in Florida was the  application  of the job to the Winn-Dixie that had a computerized interview. The question asked wanted her to  determine  the  amount  of dollar  worth  the stolen goods the  prospective  employee had purchased in the previous year, or would he or she have turned in one of the employee to  steal. The  final  computer interview question was, â€Å"are you an honest person?†... Barbara engages herself into  several  job searches; however, she declines to  accept  the job offer at the Hearthside restaurant. The rejection might be because Barbara contemplates on spending  additional  $2.15 per hour on the trips that are associated with that job. Nonetheless, she settles in being a  waiter, and a  waiter  named Gail takes the  task  of training Barbara. Gail is a  woman  in her forties, has ever been homeless, and has for most her life  spend  her nights in her truck. Just recently, her boyfriend is murdered in prison. Another waiter by the name Joan also starts liking Barbara. Joan has three kids to whom she raises in a mobile home all by herself. There seems to be a  tremendous  generosity within these women that have never been noticed. Some of these traits are witnessed in their extra croutons in serving salad whenever the  management  allow  them to only  extra  six, or an  extra  rolls whenever the  manag ement  allow  them only one. Barbara after a while begins to develop these traits of  generosity  and caring, particularly towards customers and her coworkers. These ideals are clearly demonstrated, when Barbara clienteles and serves customers and her fellow workers with the  best  of  dinner  experiences she  acquired  before she became a narcotic (Ehrenreich 293). It is  apparent  that as Barbara is carrying out her duties as a waiter, she  truly  accomplishes her  mission  of investigating the lives of the poor employees. One day while wrapping some silverware, Gail told Barbara that she (Gail) was contemplating of hiring a  room  that would cost her between $40 and $60 per day (Ehrenreich 48). Barbara then asks her why she could  go  for

Identify and give the significance of the east Asia history words Essay - 2

Identify and give the significance of the east Asia history words - Essay Example Kawapata was born to a family of dactor and lost his both parents when he was four he went to be with his grandparents (Holcombe 2011). Burakumin were a oucast group of people that were considered low in the society. Their occupations were considered tainted and therefore were relegated to the lower social class status. by being at the bottom of social class they were discriminated at all aspects of participation in the public. Nixon shock was an economic policy by president Nixon of united states that lead to the end of conversion of American dollar to gold. In the proposal there had also to be 90 days wage freeze for all the Americans and import surch. Japan prime minister realized how weighty the matter was and the toll it took on its people. It puts japan in awkward position in terms of international trade and its people were irritated. This is the description of the non linear relationship between oil prices and the gdp growth. Oil prices have effect on everything and the more the price the more the cost of every unit of production. Oil prices increase affect the economy while decrease does not (Holcombe 2011). Minimata disease was first discovered in minamata city japan. it is caused by severe mercury poisoning. It results when one eat a lot of fish that breeds in water polluted with industrial waste full of methyl mercury. Minimata cause numbness in the feet general muscle weakness and norrowing in field of vision. In its extreme it causes insanity. Animà © are Japanese animated productions both hand drawn and computer drawn. Anime is short form of animation and it started in 1917 in Japan and currently involve, short animated films and movies

Soviet Union Involvement in Afghanistan Essay Example | Topics and Well Written Essays - 2250 words

Soviet Union Involvement in Afghanistan - Essay Example This was how the relationship between the two countries began which was to leave a long lasting impact on both the countries. This association saw periods of ups and downs. There were times when there were strong links between the two countries and there were also times when nothing significant happened for years (Freedman, 1991). Afghanistan was a newly born state and at this time it needed assistance and help from its neighbors and this backing was provided to it by the Soviet Union. In the time period from 1919 up to 1929 the relations between the two countries were very friendly and they moved at a swift pace. Technicians and trained personnel flew in from the Soviet Union to build the infrastructure in Afghanistan and also to improve the communication systems which included railways, roads, telegraph and telephone. Students were given chances to pursue their studies in the Soviet Union and training was provided for army personnel. Before independence the afghan market was mainly governed by all the goods from England but now there was inflow of commodities from the Soviet Union as well. Many such developments were not very much liked by the English and they wanted the government of King Amanullah to end. At the same time though the king had done all these developments for the betterment of the country an d with a good will but he had not considered the other factions of his country like the tribes and the religious segments. This led to the toppling of his government and Nader Shah took over the country in 1929.In 1929 and the years that were to follow there were no links between the two countries so this era might be termed as the black era. There were a few talks between the two countries but these were of the least importance. Afghanistan might have maintained this state of neutrality because of the Second World War and as both the Indian subcontinent and the Soviet Union were involved in it and they were both opponents in the war. After the world war the next issue that came up was the independence of India and Pakistan from the British colonial rule. After the independence of these countries there was strong impact on Afghanistan which led to the change in the governance in the country and marshal shah Mahmud became the prime minister of the country in 1933. Marshal Shah Mahmud's government was more willing to take assistance from the United States than the Soviet Union. They asked for backing from the United States and in return offering to them contracts and deals. The American government did not give any response to their offer. In 1951 marshal Shah Mahmud made a personal request to President Truman and he was again disappointed because he did not get any positive answer. Still marshal shah Mahmud was not willing to take assistance from the soviet and when he was asked by a group of reporters that would he ask the soviet union for help, he replied: "Muslims are forbidden to eat pork, except when a Muslim is dying of hunger!" Shah Mahmud was replaced by prince Daoud. Again the prince made one final attempt to ask for help from the United States but this attempt also proved to be unsuccessful because the United States put a condition on Afghanistan to part its way from the Baghdad Pact. After this last try a General Meeting was

Theories and Values System Essay Example for Free

Theories and Values System Essay The objective of the theory is to guide us to make decisions and judgments about actions in certain situations, i. e to try to determine what we and other people ought to do. We not only act as an agent, but also as witness, adviser, teacher, judge, and critic in morality. (we= agent moral). Social Morality Theory The words ethics (ethos) and moral (more which mean customs, habit, courtesy, character, etc. , are connected with regulations and standards followed by society. It is proper we use social morality theory (or traditional/conventional morality) to explain the concept of ethics in a society. Member of a society normally observe a system of moral standards with general ethical principles related to moral norms. According to M. G. Velasquez (1992), these moral standards have many functions in society. 1) The moral standards system in the society identifies situations so that each person wards off self-interest to strengthen a system of behavior that brigs benefit to self as well as to other people. With proper moral standards, members of the society will co-operate and help each other so that there is freedom and justice. When members of the society internalize all the moral standards and live by them, a system of behaviors that ensures the interests of all emerges. 2) Secondly, moral standards serve to resolve conflict in the society by giving justifications that are acceptable to the public as bases for action. This theory is a theory which attempts to relate moral standards, regulation of society, and the countries or universal law with ethical concepts. Stress the individual’s responsibility to follow orders from an authoritative body. This means that to strengthen the system of moral standards, the atmosphere of society becomes rather bureaucratic. Also pays special attention to the interest and benefits of society, not the interest of individual. However, a society that is closely controlled by regulations, particularly regulations that restrict the freedom of members of the society will result in a dogmatic and authoritative.

Construction Technology Design processes and Procedures

Construction Technology Design processes and Procedures The design process of a project can be very complex, there are multiple factors in which designers must take into consideration during the early stages of a project. Each factor plays an important role not only during the design process but they can also affect the life cycle of the project, therefore the RIBA plan of work is usually used which allows clear guidance on the roles of those involved and is easy to understand. Below is a brief description of the factors surrounding the Nottingham Jubilee Campus: Advanced Manufacturing Building Redevelopment project. Financial Finances are usually the first thing to consider on a new project as it can massively influence if the project is feasible or not. A budget is set in place and each stage of the design and production process is allocated an amount of money to keep within the budget. Running over budget can mean that the design may have to be adapted to keep the extra costs as low as possible which can affect the overall outcome of the project in terms of aesthetics and performance. Some projects can be funded by organisations that are involved or will benefit from the project, i.e. Local Authorities/Government, Stakeholders, Companies/Partnerships, residents and Students. Social A consideration must be made of the potential social impact of a proposed project, this can include: Impacts on residents The project should be designed so that minimal disruption is made both during the construction process and the operation of the project. Disruptive factors such as excessive noise and visual obtrusiveness will negatively impact the view of residents who will be affected by the project in their day to day lives. Environmental impacts The design should consider the local environment in which the building is to be placed. This can include higher pollution levels from increased traffic to and from the University Campus during the life cycle of the building and the impacts on local wildlife. Care should be taken to ensure that habitats that are removed are restored elsewhere so that the wildlife are not exposed to danger. It could also possible to design certain habitats into the project itself, through green roofs/walls and planted platforms. Economy Having an extension to a University Campus will provide a boost to the local economy. This can in turn lead to businesses expanding and providing more jobs to residents and potentially to the University Students. Client needs The Clients needs are incredibly important on a project, after all they are paying for everything. For a project, such as an extension to a University Campus, the clients needs will include: Fit for purpose classrooms The University has a duty to provide education to a high standard, providing classrooms that can achieve the high standards is essential. Security The safety of the students is the Universitys responsibility whilst on Campus, therefore having effective security measures in place is important. These security measures can include photo ID cards that allow access to the building through a card reader, security staff that patrol the premises and CCTV cameras. Energy efficiency There is a big focus on new buildings to be as environmentally friendly and sustainable through energy use due to the increased awareness of climate change. By providing ways in which energy efficiency can be increased, the running costs of the building will be lowered substantially throughout the lifecycle of the building. Legal Constraints The design of a building must comply with very strict Standards, Regulations and Laws. These practices are in place to ensure that any project is designed and built safely whilst providing construction guidelines. There may also be a contract in place which indicates what the client is receiving for their money.   Some of the legislations in place are: Building regulations Construction Design Management (CDM) Regulations British Safety Standards EN European Norm ISO International Standards Organisation Environmental There must be consideration for the environment during the design process of a project, the designers should not only consider environmental impacts during construction but also throughout the life cycle of the structure and eventually the demolition. Some aspects that should be considered are: Plant and machinery that is used on site to minimise pollution Materials: how they are manufactured, where they are sourced and the recycling possibilities Heat and power sources on site Water waste These factors should be considered to ensure that minimal impact is made on the local wildlife habitats and residents. There are multiple roles for numerous professions within the design team with each having a vital role. The roles and responsibilities for those involved are: Architect The architect is the person who initially designs the structure based on the clients needs/requests. There can be a group of Architects working together who are given a specific section/area to design if it is a large-scale project. Architects must ensure that the designs they create comply with the relevant regulations in terms of environmental, safety and the construction of the structure. An Architect will have a University Degree with relevant experience studying art.

The Functions Of Netbios Computer Science Essay

The Functions Of Netbios Computer Science Essay NetBIOS was developed by IBM and sytek as an API for client software to access LAN resources anda also for accessing networking services. Netbios has extended its services to use netbios interface to operate on IBM token ring architecture. Netbios(network basic input/output system) is a program which allows communication between applications of different computer to communicate with in a LAN . netbios allow applications to talk on network and isolate program of hardware dependencies. In recent Microsoft windows operating systems NetBIOS is included as a part of NETBIOS extended user interface(NetBEUI) and it is also used in Ethernet and token ring. NetBIOS frees the application from understanding the details of network including error recovery and request is provided in the form of a Network control block (NCB) specifies a message location and the name of a destination. NetBIOS provides services for session and transport services in the OSI model with out any data format . the standard format is provided by NetBUI. Netbios provides two communication modes session and the datagram among which session mode provides conversation between computers which provides error detection and error recovery. NetBIOS provides an API(application program interface) for software developers which includes network related functions and commands which can be incorporated into software programs. For example, a programmer can use a prewritten NetBIOS function to enable a software program to access other devices on a network. This is much easier than writing the networking code from scratch. The communication in NetBIOS is carried out using a format called network control blocks . the allocation of these blocks is based on the users program and is reserved for input and output respectively. Netbios supports connection oriented (TCP) and connectionless(UDP) communication and also broadcaste and multicasting services like naming, session and datagram FUNCTIONS of NETBIOS Netbios allows applications to talk to each other using protocols like TCP/IP which supports netbios.netbios is a session/transport layer protocol which can be seen as netbeui and netbt . the main function sof NetBIOS are Starting and stopping sessions Name registration Session layer data transfer(reliable) Datagram data transfer (un reliable) Protocol driver and network adapter management functions General or NETBIOS status This service helps in gathering the information about aparticular network name and terminate a trace at local or a remote system. NETBIOS name services NetBIOS name table (NBT) service processes can be used with active directories components, domains and workgroups. The system details can be enumerated by querying the name service. Add, add group, delete and find, the naming services provide the capability to install a LAN adapter card can be done using netbios name services. NETBIOS Session Services Session services provides authentication across workgroups and provides access to resources like files and printers. Once the authentication is done session services provide reliable data transfer by establishing sessions between names over which data can be transmitted. Messages that are send are acknowledge by the receiving station, if an expected acknowledgement is not received the sender retransmit the message NETBIOS Datagram services The datagram services are used to define the way in which a host encapsulates information to netbios header , so that when a request occurs the information from the header is extracted and stores it in the cache. Datagram services allows sending messages one by one, broadcast without requiring a connection. The messages can be send to different networks by knoeing individual names or group names. http://www.fvsolutions.com/Support/index3.htm 2. How can NetBIOS be used to enumerate a Domain, a Host NetBIOS Enumeration Utility (NBTEnum) is a utility for Windows that can be used to enumerate NetBIOS information from one host or a range of hosts. The enumerated information includes the network transports, NetBIOS name, account lockout threshold, logged on users, local groups and users, global groups and users, and shares. If run under the context of a valid user account additional information is enumerated including operating system information, services, installed programs, Auto Admin Logon information and encrypted WinVNC/RealVNC passwords. This utility will also perform password checking with the use of a dictionary file. Runs on Windows NT 4.0/2000/XP/2003. PERL source included. Examples : * nbtenum -q 192.168.1.1 Enumerates NetBIOS information on host 192.168.1.1 as the null user. * nbtenum -q 192.168.1.1 johndoe Enumerates NetBIOS information on host 192.168.1.1 as user johndoe with a blank password. * nbtenum -a iprange.txt Enumerates NetBIOS information on all hosts specified in the iprange.txt input file as the null user and checks each user account for blank passwords and passwords the same as the username in lower case. * nbtenum -s iprange.txt dict.txt Enumerates NetBIOS information on all hosts specified in the iprange.txt input file as the null user and checks each user account for blank passwords and passwords the same as the username in lower case and all passwords specified in dict.txt if the account lockout threshold is 0. http://www.secguru.com/link/nbtenum_netbios_enumeration_utility 3. What vulnerabilities are associated with netbios and how they can be exploited? The following are the some of the vulneabilities of the netbios and their exploitations Windows NetBIOS Name Conflicts vulnerability The Microsoft Windows implementation of NetBIOS allows an unsolicited UDP datagram to remotely deny access to services offered by registered NetBIOS names. An attacker can remotely shut down all Domain Logins, the ability to access SMB shares, and NetBIOS name resolution services. Vulnerable systems: Microsoft Windows 95 Microsoft Windows 98 Microsoft Windows NT Microsoft Windows 2000 NetBIOS Name Conflicts, defined in RFC 1001 (15.1.3.5), occur when a unique NetBIOS name has been registered by more than one node. Under normal circumstances, name conflicts are detected during the NetBIOS name discovery process. In other words, a NetBIOS name should only be marked in conflict when an end node is actively resolving a NetBIOS name. The delivery of an unsolicited NetBIOS Conflict datagram to any Microsoft Windows operating system will place a registered NetBIOS name into a conflicted state. Conflicted NetBIOS names are effectively shut down since they cannot respond to name discovery requests or be used for session establishment, sending, or receiving NetBIOS datagrams. The security implications of conflicting a NetBIOS name depend upon the NetBIOS name affected. If the NetBIOS names associated with the Computer Browser service are conflicted, utilities such as Network Neighborhood may become unusable. If the Messenger Service is affected, the net send command equivalents are unusable. If NetLogon is conflicted, Domain logons can not be authenticated by the affected server, thus allowing an attacker to systematically shutdown the NetLogon service on all domain controllers in order to deny domain services. Finally, conflicting the Server and Workstation Services will stop access to shared resources and many fundamental NetBIOS services such as NetBIOS name resolution. Microsoft Windows 9x NETBIOS password verification vulnerability. A vulnerability exists in the password verification scheme utilized by Microsoft Windows 9x NETBIOS protocol implementation. This vulnerability will allow any user to access the Windows 9x file shared service with password protection. Potential attackers dont have to know the share password. Vulnerable systems: Microsoft Windows 95 Microsoft Windows 98 Microsoft Windows 98 Second Edition Immune systems: Windows NT 4.0 Windows 2000 Anyone can set a password to protect Microsoft Windows 9x systems shared resources. But a vulnerability in the password verification scheme can be used to bypass this protection. To verify the password, the length of the password depends on the length of the data sent from client to server. That is, if a client sets the length of password to a 1 byte and sends the packet to server, the server will only compare the first byte of the shared password, and if there is a match, the authentication will be complete (the user will be granted access). So, all an attacker need to do is to guess and try the first byte of password in the victim. Windows 9x remote management system is also affected since it adopts the same share password authentication method. Exploit: Here is one simple example to demonstrate this bug. Get samba source package and modify source/client/client.c like this: samba-2.0.6.orig/source/client/client.c Thu Nov 11 10:35:59 1999 +++ samba-2.0.6/source/client/client.c Mon Sep 18 21:20:29 2000 @@ -1961,12 +1961,22 @@ struct cli_state *do_connect(char *serve DEBUG(4,( session setup okn)); +/* if (!cli_send_tconX(c, share, , password, strlen(password)+1)) { DEBUG(0,(tree connect failed: %sn, cli_errstr(c))); cli_shutdown(c); return NULL; } +*/ + + password[0] = 0; + c->sec_mode = 0; + do{ + + password[0]+=1; + + }while(!cli_send_tconX(c, share, , password, 1)); Flaw in NetBIOS Could Lead to Information Disclosure Network basic input/output system (NetBIOS) is an application-programming interface (API) that can be used by programs on a local area network (LAN). NetBIOS provides programs with a uniform set of commands for requesting the lower-level services required to manage names, conduct sessions, and send datagrams between nodes on a network.   This vulnerability involves one of the NetBT (NetBIOS over TCP) services, namely, the NetBIOS Name Service (NBNS). NBNS is analogous to DNS in the TCP/IP world and it provides a way to find a systems IP address given its NetBIOS name, or vice versa.   Under certain conditions, the response to a NetBT Name Service query may, in addition to the typical reply, contain random data from the target systems memory. This data could, for example, be a segment of HTML if the user on the target system was using an Internet browser, or it could contain other types of data that exist in memory at the time that the target system responds to the NetBT Name Service query.   An attacker could seek to exploit this vulnerability by sending a NetBT Name Service query to the target system and then examine the response to see if it included any random data from that systems memory.   If best security practices have been followed and port 137 UDP has been blocked at the firewall, Internet based attacks would not be possible. To exploit this vulnerability, an attacker would have to be able to send a specially-crafted NetBT request to port 137 on the target system and then examine the response to see whether any random data from that systems memory is included. In intranet environments, these ports are usually accessible, but systems that are connected to the Internet usually have these ports blocked by a firewall.   How could an attacker exploit this vulnerability?   An attacker could seek to exploit this vulnerability by sending NetBT Name Service queries to a target system and then examining the responses for arbitrary data from the target systems memory.   NetBIOS Name Server Protocol Spoofing (Patch available) Microsoft has released a patch that eliminates a security vulnerability in the NetBIOS protocol implemented in Microsoft Windows systems. This can be exploited to cause a denial of service attack. Affected Software Versions:    Microsoft Windows NT 4.0 Workstation    Microsoft Windows NT 4.0 Server    Microsoft Windows NT 4.0 Server, Enterprise Edition    Microsoft Windows NT 4.0 Server, Terminal Server Edition    Microsoft Windows 2000 The NetBIOS Name Server (NBNS) protocol, part of the NetBIOS over TCP/IP (NBT) family of protocols, is implemented in Windows systems as the Windows Internet Name Service (WINS). By design, NBNS allows network peers to assist in managing name conflicts. Also by design, it is an unauthenticated protocol and therefore subject to spoofing. A malicious user could misuse the Name Conflict and Name Release mechanisms to cause another machine to conclude that its name was in conflict. Depending on the scenario, the machine would as a result either be unable to register a name on the network, or would relinquish a name it already had registered. The result in either case would be the same the machine would not respond requests sent to the conflicted name anymore. If normal security practices have been followed, and port 137 UDP has been blocked at the firewall, external attacks would not be possible. A patch is available that changes the behavior of Windows systems in order to give administrators additional flexibility in managing their networks. The patch allows administrators to configure a machine to only accept a name conflict datagram in direct response to a name registration attempt, and to configure machines to reject all name release datagrams. This will reduce but not eliminate the threat of spoofing. Customers needing additional protection may wish to consider using IPSec in Windows 2000 to authenticate all sessions on ports 137-139. Patch Availability:    Windows 2000:   Ã‚  Ã‚  http://www.microsoft.com/Downloads/Release.asp?ReleaseID=23370    Windows NT 4.0 Workstation, Server, and Server, Enterprise   Ã‚  Ã‚  Edition:Patch to be released shortly.    Windows NT 4.0 Server, Terminal Server Edition: Patch to be   Ã‚  Ã‚  released shortly. 4. How can the security problems associated with netbios be mitigated? Defending against external NetBIOS connections If NetBIOS has to be allowed, the first step is to ensure that only a very small number of devices are accessible.   As youll see, leaving your network open to external NetBIOS traffic significantly increases the complexity of system hardening.   Complexity is the enemy of system assurance. Next, ensure that the exposed systems are hardened by, Disabling the systems ability to support null sessions Defining very strong passwords for the local administrator accounts Defining very strong passwords for shares, assuming you absolutely have to have shares on exposed systems Keeping the Guest account disabled Under no circumstances allowing access to the root of a hard drive via a share Under no circumstances sharing the Windows or WinNT directories or any directory located beneath them Crossing your fingers Mitigating Factors Any information disclosure would be completely random in nature. By default, Internet Connection Firewall (ICF) blocks those ports. ICF is available with Windows XP and Windows Server 2003. To exploit this vulnerability, an attacker must be able to send a specially crafted NetBT request to port 137 on the destination computer and then examine the response to see whether any random data from that computers memory is included. For intranet environments, these ports are typically accessible, but for Internet-connected computers, these ports are typically blocked by a firewall Some of the ways in which the intruder can be prevented from attacking the target system are Limit the network hosts that can access the service. Limit the user who accesses the service. Configure service which allows only authenticated connections. Limit the degree of access that would permit a user to change configuration of networks. links http://www.securiteam.com/windowsntfocus/5WP011F2AA.html http://www.securiteam.com/windowsntfocus/5MP02202KW.html http://www.securiteam.com/windowsntfocus/5DP03202AA.html http://www.secguru.com/link/nbtenum_netbios_enumeration_utility http://www.securityzero.com/uploaded_files/vulnerabilities_report.pdf http://www.securiteam.com/exploits/5JP0R0K4AW.html http://www.windowsitpro.com/article/netbios/information-disclosure-vulnerability-in-microsoft-netbios.aspx http://www.informit.com/articles/article.aspx?p=130690seqNum=11 http://www.microsoft.com/technet/security/Bulletin/MS03-034.mspx http://marc.info/?l=bugtraqm=96480599904188w=2 http://descriptions.securescout.com/tc/14002 http://www.securityspace.com/smysecure/viewreport.html?repid=3style=k4 http://blogs.techrepublic.com.com/security/?p=196